🔹 Dedicated 24/7 Support Team: Ensure seamless global support across different time zones.
🔹 Customer Onboarding Specialists: Drive higher adoption rates with smooth onboarding experiences.
🔹 Multilingual Support in 15+ Languages: Serve international users with ease.
🔹 AI-Driven Helpdesk & Chatbot Solutions: Automate and accelerate customer resolutions.
🔹 Tiered Support (L1, L2, L3): Fast troubleshooting for common and advanced technical issues.
We empower SaaS companies with scalable, flexible, and expert-driven product support services!
Eliminate Downtime & Keep Your Customers Happy
Drive Higher Adoption & Reduce Churn
Expand Globally with Multi-Language Support
Faster Resolutions & Expert Technical Support
Reduce Costs & Improve Efficiency
Want to offer seamless, scalable SaaS support?
| Metrics | Before | After Using Our Support |
|---|---|---|
| Customer Churn Rate | 🔻 20% | 🚀 5% |
| Average Response Time | ⏳ 12 Hours | ⚡ 3 Minutes |
| User Satisfaction Score | ⭐ 65% | ⭐ 98% |
| Customer Retention | 🔻 50% | 🚀 85% |
💡 Transform your SaaS business with industry-leading customer support services!
🔹 Challenge: High churn due to poor onboarding experience.
🔹 Solution: Implemented AI-driven onboarding & multilingual customer support.
🔹 Results: Customer retention increased by 40%, NPS score improved by 30%.
Read More Success Stories
Outsourcing SaaS customer support ensures 24/7 coverage, multilingual assistance, and cost-effective scaling without maintaining an in-house team.
We create customized onboarding workflows, interactive tutorials, and proactive follow-ups to help customers understand your product quickly and stay engaged.
We support all major SaaS platforms, including CRM, ERP, HR tech, FinTech, and eCommerce solutions.
A fast-scaling Ecommerce SaaS platform serving 8,000+ U.S.-based Shopify and WooCommerce merchants was struggling to meet user support expectations during product launches, ad spikes, and holiday campaigns…
A fast-growing U.S.-based Real Estate CRM platform serving thousands of agents, brokers, and franchises across all 50 states was facing an overwhelming rise in customer support demands. Support ticket volume doubled in six months…
You’ve attracted a new user to your platform. Congratulations! Now comes the hard part: getting them to experience your product’s value—fast. Most SaaS churn happens in the first 7–14 days. And that’s almost always due to poor onboarding…
In the SaaS world, users expect instant answers—no matter the time, location, or urgency of their need. Whether it’s a billing issue at 9 AM in Berlin or a login error at 2 AM in San Francisco, your support infrastructure has to be always…
Reduce Churn, Increase Retention & Improve User Experience!
TransData – Your Trusted SaaS Support Partner