Network Operations Center (NOC; pronounced Knock) is often confused with Help Desk and there are many people who are not able to differentiate between these two. First of all, these two are absolutely different from each other in terms of functionality and scope. The difference between these two can be identified using a single statement. A NOC interacts with MSPs while a help desk interacts with end-clients. Let’s elaborate the difference further to make it easily understandable.
The Big Difference
The help desk is like a call center which is specifically designed to cater to the questions directly from end-clients who are experiencing some issues on the field front-line. On the other hand, NOC does not deal with end-clients but MSPs (managed services providers). In case of any issues, the MSPs can get in touch with the NOC to get solutions to their problems as well as have their queries answered.
Why NOC is Better
Although the help desk has its own significance, NOC has a wider scope in terms of functionality and utility. In a network operations center, the IT technicians directly support the efforts of remote monitoring and management software from a centralized location. In the managed IT services space, the NOC teams are highly utilized to ensure a top level of service.
There are technical and experienced teams who keep an eye over the endpoints and resolve the issues while also taking preventative measures to make sure that a lot of problems do not occur in the future again. NOC teams also deal with the security actions and backup & disaster recovery to provide around the clock uptime for all the MSP’s customers. On the other hand, a help desk is just able to solve the queries that are non-technical in nature.
In-house vs. Outsourced NOC
There have been a lot of comparison between in-house and outsourced NOC and both types have their own pros and cons. However, for a smaller entity, the in-house NOC invites a lot of fixed labor and overhead costs. There are infrastructure costs of the building which are hard to cover while looking to maintain the profitability of the business.
On the other hand, outsourced NOC is very economical and contributes to the profitability of the business directly. It takes out a lot of burden from the cash flows and provides a gateway to expert and highly experienced technicians.
NOC and TransData
TransData seamlessly delivers a combination of smart software by integrating its NOC into the core platform. This integration allows the MSPs to grow their profitability more than their competitors while keeping the infrastructure and operational costs to the minimum. It also allows customers to utilize a full suite of technology, skill, and labor needed to attract new clients in a very shorter period of time while delivering exceptional service to retain them.
If you are looking to utilize the services of NOC for your business, TransData is your go-to place. For more details, just write us an email to firstname.lastname@example.org.